Expert Remote Support for Your Smart TV
Stop the frustration. Our certified technicians fix any issue on your Smart TV or streaming device, fast. Performance optimization, error fixing, app installation, and more.
Our Core Services
We offer a wide range of services to solve your problems and improve your viewing experience.
Common Problems We Solve
If you're experiencing any of these issues, you've come to the right place. We can fix them today.
App Installation & Setup
We install and configure any streaming app for you, ensuring it works perfectly.
Advanced Support Services
For those who want to get the most out of their devices.
What is Remote Support & How Does It Work?
We explain our simple, secure, and effective process.
Remote support allows our technicians to securely access your device through the internet (with your permission) to diagnose and fix problems directly.
It's like having an expert technician at your home, but faster and more affordable. We use 100% secure, industry-standard software, and you can see everything we do on your screen at all times. You are in complete control.
Get Help in 3 Simple Steps
Choose Your Plan
Select the support plan that best fits your needs from our pricing section.
Describe Your Problem
Fill out a simple form to tell us about your device and the issue you're facing.
Connect & Relax
We'll guide you to start a secure remote session, and our technician will get to work.
DIY Optimization Guides
Want to try a few things yourself? Our step-by-step guides can help you solve basic issues.
Tech Glossary: Speak the Language
Understand the key terms related to your TV's performance.
Firmware: The core software of your TV. Keeping it updated is crucial for security and performance.
Cache: Temporary files stored by apps. Clearing the cache can often solve app-related issues and free up space.
Factory Reset: Erases all your data and returns the TV to its original, out-of-the-box state. A last resort for major issues.
HDMI ARC/eARC: A special HDMI port that lets you send audio from your TV back to a soundbar or receiver with a single cable.
Sideloading: Installing apps from sources other than the official app store. Useful for apps not available in your region, but carries some risk.
Tired of Vague Forum Advice That Doesn't Work?
You've spent hours searching online, trying random "fixes" that only make things worse. It's time for a professional solution.
The Problem: Generic Advice
Forum posts and YouTube videos don't know your specific TV model, software version, or network setup.
The Problem: Wasted Time
You can spend a whole weekend trying to fix an issue that an expert could solve in 15 minutes.
Our Solution: Personalized Support
We connect directly to YOUR device to provide a tailored solution that works, guaranteed.
Quick Self-Help Fixes
Before you call us, here are two simple steps that solve 50% of common Smart TV problems.
Step 1: The Power Cycle
Unplug your TV from the wall outlet. Wait 60 seconds. Plug it back in. This simple "reboot" clears temporary glitches and is much more effective than just using the remote.
Step 2: The Router Restart
Unplug your internet router. Wait 60 seconds. Plug it back in. This can solve a huge number of streaming and connectivity issues. If these don't work, it's time to call the experts.
Your Security is Our #1 Priority
We understand that letting someone access your device remotely requires trust. Here is our promise to you.
You Are In Control
You initiate the session, you can see everything our technician does on your screen, and you can end the connection at any time.
Encrypted Connection
We use industry-leading remote support software with end-to-end encryption. Your session is completely private and secure.
No Data Stored
We do not access or store any of your personal files or login information. Our work is confined to the device's settings and apps.
Simple, Transparent Pricing
No hidden fees, no confusing contracts. Choose the plan that's right for you. All plans come with our guarantee: if we can't help, you don't pay.
Quick Consultation
$7.99
15 Minutes of Advice
- 15 minutes with an expert agent
- Answer all your questions
- Receive advice, tips, and information
- Tips for basic troubleshooting
- Does not include remote support
RECOMMENDED
Remote Support
$14.99
30 Minutes of Solution
- 30 minutes of technical support
- Remote problem solving
- Channel and app setup
- Activation of services
- Satisfaction guarantee
Frequently Asked Questions
How exactly does the remote support work?
After you sign up, we'll email you a link to a secure app. You'll install it on your device (we can guide you via phone) and give us a unique access code. This opens a one-time, secure connection that allows us to see your screen and control the device to perform the fixes. You can watch everything we do and disconnect at any time.
Is it safe to give you remote access?
Absolutely. We use industry-standard, encrypted software like TeamViewer or AnyDesk. The connection is temporary and only you can initiate it. We cannot access your device again without you providing a new code. We have no access to your personal files or information.
What if you can't fix my problem?
We have a simple policy: if we can't fix your issue, you get a 100% refund. No hassle, no questions asked. We are confident in our ability to solve your problems, so we are happy to offer this guarantee.
What devices and brands do you support?
We support virtually all Smart TVs (Samsung, LG, Sony, TCL, Hisense, etc.) and streaming devices (Amazon Fire TV Stick, Roku, Apple TV, Chromecast, Android TV boxes, NVIDIA Shield, etc.). If your device runs apps and connects to the internet, we can almost certainly support it.
What are your hours of operation?
Our technicians are available 24/7. We understand that TV problems can happen at any time, so we're always here to help, day or night, weekends and holidays included.
Service Disclaimer
Teamviu.com is an independent third-party remote technical support service provider for software and hardware issues in Smart TVs and streaming devices. We are not affiliated with, nor do we have any association with, any of the third-party companies and brands mentioned on this site. The use of trademarks and brand names is for informational purposes only.
Read Full Terms of ServiceReady to End the Frustration?
You have all the information. Now there's just one step left. Choose a plan, connect with an expert, and get back to enjoying your TV, hassle-free.
Choose My Support PlanBeyond the Fix: Your Proactive TV Ally
We don't just fix what's broken. We help you unlock the full potential of your home entertainment system.
Picture & Sound Calibration
Get the cinematic experience your TV promised. We'll help you adjust settings for optimal, professional-grade picture and sound.
Discover New Features
Your TV is smarter than you think. We'll show you how to use hidden features, voice commands, and smart home integrations.
App & Service Curation
Overwhelmed by options? We'll help you find and set up the best apps for your interests, from live sports to niche film.
We're Your Long-Term Tech Partner
The world of streaming technology changes fast. Teamviu is here to make sure you're never left behind.
From helping you set up that new soundbar to advising on your next TV purchase, we're more than a one-time fix. Think of us as your personal, on-call tech concierge.
We provide ongoing advice to help you navigate new updates, security patches, and the latest streaming trends, ensuring your setup is always secure and up-to-date.
Explore Our Guides & Blog